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What if I forgot my
password?
If you forget your password, you must submit a request via
our 24/7 toll free help desk at 1-866-213-7838 or online at:
http://supportcenteronline.com/ics/support/default.asp?deptID=4186
How do I log off?
There is now a logout link in CE6, simply click the
LOGOUT link in the upper right portion of your course menu as shown below and it will
close out your session. Please remember to do this every time you are finished,
particularly if you are using a shared computer, such as in the student computer
labs.

What if I don't log off?
If you do not log off, another person may come along to
the computer you were using and be able to access your CE6 account. Even if
you have "surfed" on to other sites not related to CE6, you must
still quit the browser, because anyone could use the Back button on the browser
to access the CE6 course under your name. It is possible that they could view
your marks, post messages to the Discussion Area using your name, check your
email, make public or private postings to the calendar, etc. This could cause
problems for you, so remember to quit the browser every time you are finished
using CE6.
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Discussions
Check out the Discussion
Tips -
Where did my messages go?
CE6 keeps track of which messages each user has read,
and by default displays only messages which have not yet been read (these
messages will have a unopened envelope icon to the left of the message in the
message listing). Therefore, you will see only new messages listed in the topic
frame - once you've read them, they will 'disappear'. You can view all of the
messages (read and unread) by choosing All in the menu frame. (It will be
replaced in the menu frame by Unread.)

Your screen will then change to look like the one below, showing all replies
to the discussion topic.

What's a Threaded
Discussion?
Threaded messages are created
when someone replies to a message. The first message is shown with the subject
above; the reply is shown underneath and is indented under the original message.
As new replies are made to the original message they are placed in this
'threaded' structure. Please note if the reply is not shown, simply
click the
picture and it will expand the thread as shown below:

By clicking on the magnifying glass
next to the Topic Heading in the subject area, you will be able to read the
entire thread in one pop-up window. If you need more information on
posting discussion messages, visit the following link...
http://onlineaccess.shastacollege.edu/discussiontips.htm
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Mail
What’s the difference
between CE6 mail and regular email?
You may only send mail messages to other course
participants and the instructor using WebCT mail. WebCT mail cannot send or
receive regular Internet email.
Can I save my message and
finish it later?
Yes. If you do not want to send a message immediately
after you compose it, you can save it as a draft by clicking [Save Draft] at the
top of the mail editor. To send a draft mail, choose Folder from the menu frame.
Then choose draft - and select the one that you wish to send from the list in
the message frame.
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How do I find the mail
addresses of my classmates?
In the message composition window, next to the Send to
line, there is a button called
.
Clicking the Browse button will pop
up a list of your classmates, and you can choose any number of them to receive
your message.
Can I forward mail to
another class member?
Yes. Forwarding a message involves quoting the contents
of a message and sending it to someone other than the sender. [Forward] will
provide a text box containing a copy of the message being forwarded. In
forwarding you can change the subject, and must choose the recipient (use
[Browse] to find a list of your classmates).
Can I reread messages that
I sent to someone?
Yes. Choose Folder from the menu bar, and then choose
Outbox from the message window to see a list of messages that you've sent.
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What happened to the
messages that I already read?
WebCT will show you only the messages that you haven't
read by default. To see messages that you've previously read, choose Show All
from the menu frame. (Show All will then be replaced by Show Unread).
Can I use HTML tags
in my messages?
Yes. If you know how to use HTML tags, you can use them
in your mail messages. Although the current version of WebCT has a built
in HTML editor, simply select the button to open the editor for composing your
message when you are ready to select the Send option.
Why can't I open mail inside my
course?
If you have allowed pop-ups for your online course but are
still unable to read/create mail messages inside your online course, we have
found that students who have Norton Anti-virus Software to have this problem.
We recommend that you open your online course, and then temporarily disable your
Norton so that you can open mail. Do not turn it off, just right
click the icon in your startup menu at the bottom right, and choose the option
to temporarily disable the anti-virus software to read your mail inside
the course.
Calendar
How do I add my own private
entries to the calendar?
Click on the date for which you would like to make an
entry. Then select New Entry. Whatever you type in the Summary box is what will
appear on the calendar. Type more details in the Details area if you like. Make
sure to set the Access Level to "private" by selecting the appropriate
radio button near the bottom of the page. When you are finished, click Add. When
you go back to the calendar, you will see your entry in Italics,
indicating that this is a private entry and is not visible to anyone else.
How do I make an entry on
the calendar for the whole class to see?
This can only be done if the instructor has set up the
calendar so that students may make public entries. If this is the case, public
entries can be made in the same way as private ones, but be sure to select the
"public" radio button in the Access Level area.
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How do I compile the
calendar entries so that I can see them all on one page and print them out?
While viewing the calendar select the "Compile
entries"
button. Then select the dates you wish to compile and select the "Public Entries"
option. Then click "Compile" to view the compiled listing. This compilation can
be printed for future reference. To best print the page, select the text
by highlighting it, right click in the highlighted area and select Print.
When the print box opens, make sure to choose "Selection" from your Page
Options.
When I go to the course
contents, I only see a few topics but I know there are more. Where are they?
On the Course Contents page (or any other path page)
there will be a list of links. Some of them may represent categories. A
right-facing arrow indicates that a category is collapsed - you can only see the
top-level content page. If you click on the right-facing arrow, the arrow will
become a down-facing arrow and a list of subcategories will appear below
the main category. Clicking on the down-facing arrow will once again collapse
the category so that only the category heading is visible.
The other possibility is that your instructor may not
have made available all of the topics yet. You may see more topics added to the
course as the semester progresses--check with your instructor if you are unsure.
I see more than one set of navigation
buttons (back, forward, etc.). Which ones do I use?
You should use the navigation buttons within CE6. Your
browser window will also contain back and forward buttons, but the difference is
that using the Pg back button in CE6 will show you the previous page on the
Course Content Path, not necessarily the previous page that you visited. The
back button on the browser will take you to the previous page you visited, not
necessarily the previous page on the Course Content Path. In other words, CE6's navigation buttons will take you in a linear fashion through the course
content, whereas your browser navigation buttons will retrace whichever pages
you have visited, whether part of WebCT or not.
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Grades
I handed in an assignment or test a
while ago, but I don't see my grade listed. Why not?
Either the instructor has not finished marking the
assignments, or he or she has chosen not to release the grades to the students.
Check with your instructor if you are unsure.
Will other students be able to see my
grades?
No. Only you will be able to view your own grades.
However, if someone else knows your login ID and your password, or if you forget
to logout from your online account after you're finished using CE6 on a
shared computer, they would be able to log in as you and view your grades.
Therefore, it is a good idea to keep your password secure and remember to log
off every time you finish using CE6.
Chat
Why are some of the rooms recorded?
Chat rooms 1 through 4 can be logged so that instructors
can hold online tutorial sessions or gauge participation in assigned discussion
topics - while capturing a transcript of the conversation to review later, or
for students unable to attend live.
Can I send a private message?
Yes. To send a private message, first open a chat room by
clicking on your selection. To send a private message to someone that is logged
in, click on their name in the user list section on the right, highlighting it.
Messages that are sent to you privately will say "Private Message" in
front of the message text.
Whiteboard
Why can't I use the Whiteboard on the
Macintosh?
The Whiteboard does not work on Macintosh running
Netscape 4 or higher. This is due to the Java Virtual Machine that is shipped
with Netscape for Macintosh. Use Internet Explorer if your class requires use of
the Whiteboard.
Assignments and Assignment Drop Box
How do I
turn in an assignment using the Assignment Dropbox?
The Assignments tool in CE6 provides a method for students to submit
documents to their instructor for homework, projects, etc. Your instructor will
create an Assignment Drop Box icon and provide a list of assignments. You will
click on an assignment and copy your document to CE6. Depending on your
instructor, the assignment may be graded and marked with comments then returned
to you via the Assignments tool. Check with your instructor to verify how the
assignment will be graded and returned to you.
Locate Assignment
- To upload (copy) an assignment to your CE6 course, start by clicking the
Assignments icon on the homepage. If the Assignments
icon does not appear on the homepage, ask your instructor for its location.
- Click the hyperlinked name of the assignment to be submitted on the
Assignments screen. The subsequent screen will display information about
the assignment such as due date, document format, and instructions, as shown
below.
Upload File
- Click Upload file then click Browse,
locate the file that you want to upload.
- Once the appropriate file has been located, click Open
then click Upload.
- The Student Files for Assignment screen will appear (see figure
below). The selected file is now listed in the Student Files list. Selecting
the check box next to a student file and clicking Remove files
will remove it.

Note: Your instructor may provide additional information such as the format
(e.g. Microsoft Word) in which to save your assignment files. For example, the
assignment above specified a Word document (.doc); however, the student file
is an HTML document and does not match the specified format.
Submit File
- To finish the submission process, click the Submit assignment
button.
- Click OK when the Confirm Assignment dialog box appears.
- WebCT will confirm the successful submission.