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graphic image of Dr. C from WebCTOnline Course FAQ's (Frequently Asked Questions)
 

What is CE6?
CE6, formerly known as WebCT is an online course management environment which aids in the organization of course materials and provides a variety of course tools and features for the instructor and students.  CE6  is a password protected area for housing course content, grades, discussion forums, quizzes and surveys, to name a few.

We are currently using CE 6 (Campus Edition 6), now owned by Blackboard.

For more information on Campus Edition 6 visit the online orientation

Have a question that isn't answered here?  Submit a help form online....

Passwords/Security

Discussions

Mail

Calendar

Course Content

Grades

Chat

Whiteboard

Assignment Dropbox

Student Homepage

Other


Passwords/Security

How do I change my password?

To change your CE6 password, click on the My Settings link on your My Online course listing page (in the upper right corner).  Enter your old password, your new password twice in the text boxes (to confirm the new password), and then click on update password. Click continue. CE6 will prompt you to log in again since you have changed your password.

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What if I forgot my password?

If you forget your password, you must submit a request via our 24/7 toll free help desk at 1-866-213-7838 or online at: 
http://supportcenteronline.com/ics/support/default.asp?deptID=4186

How do I log off?

There is now a logout link in CE6, simply click the LOGOUT link in the upper right portion of your course menu as shown below and it will close out your session. Please remember to do this every time you are finished, particularly if you are using a shared computer, such as in the student computer labs.

Screen Shot of the LOGOUT link from within WebCT

What if I don't log off?

If you do not log off, another person may come along to the computer you were using and be able to access your CE6 account. Even if you have "surfed" on to other sites not related to CE6, you must still quit the browser, because anyone could use the Back button on the browser to access the CE6 course under your name. It is possible that they could view your marks, post messages to the Discussion Area using your name, check your email, make public or private postings to the calendar, etc. This could cause problems for you, so remember to quit the browser every time you are finished using CE6.

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Discussions

Check out the Discussion Tips -

Where did my messages go?

CE6 keeps track of which messages each user has read, and by default displays only messages which have not yet been read (these messages will have a unopened envelope icon to the left of the message in the message listing). Therefore, you will see only new messages listed in the topic frame - once you've read them, they will 'disappear'. You can view all of the messages (read and unread) by choosing All in the menu frame. (It will be replaced in the menu frame by Unread.)

Screen Shot of Discussion Area - Unread Selected

Your screen will then change to look like the one below, showing all replies to the discussion topic.

Screen Shot of Discussion Area with All selected

What's a Threaded Discussion?

Threaded messages are created when someone replies to a message. The first message is shown with the subject above; the reply is shown underneath and is indented under the original message. As new replies are made to the original message they are placed in this 'threaded' structure.  Please note if the reply is not shown, simply click the Expand thread picture and it will expand the thread as shown below:

Screen Shot of Discussion Topics Expanded

By clicking on the magnifying glass Screen Shot of Magnifying Glass that allows the user to view an entire thread in one window. next to the Topic Heading in the subject area, you will be able to read the entire thread in one pop-up window.  If you need more information on posting discussion messages, visit the following link...  http://onlineaccess.shastacollege.edu/discussiontips.htm 

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Mail

What’s the difference between CE6 mail and regular email?

You may only send mail messages to other course participants and the instructor using WebCT mail. WebCT mail cannot send or receive regular Internet email.

Can I save my message and finish it later?

Yes. If you do not want to send a message immediately after you compose it, you can save it as a draft by clicking [Save Draft] at the top of the mail editor. To send a draft mail, choose Folder from the menu frame. Then choose draft - and select the one that you wish to send from the list in the message frame.

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How do I find the mail addresses of my classmates?

In the message composition window, next to the Send to line, there is a button called . Clicking the Browse button will pop up a list of your classmates, and you can choose any number of them to receive your message.

Can I forward mail to another class member?

Yes. Forwarding a message involves quoting the contents of a message and sending it to someone other than the sender. [Forward] will provide a text box containing a copy of the message being forwarded. In forwarding you can change the subject, and must choose the recipient (use [Browse] to find a list of your classmates).

Can I reread messages that I sent to someone?

Yes. Choose Folder from the menu bar, and then choose Outbox from the message window to see a list of messages that you've sent.

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What happened to the messages that I already read?

WebCT will show you only the messages that you haven't read by default. To see messages that you've previously read, choose Show All from the menu frame. (Show All will then be replaced by Show Unread).

Can I use HTML tags in my messages?

Yes. If you know how to use HTML tags, you can use them in your mail messages.  Although the current version of WebCT has a built in HTML editor, simply select the button to open the editor for composing your message when you are ready to select the Send option.

Why can't I open mail inside my course?

If you have allowed pop-ups for your online course but are still unable to read/create mail messages inside your online course, we have found that students who have Norton Anti-virus Software to have this problem.  We recommend that you open your online course, and then temporarily disable your Norton so that you can open mail.  Do not turn it off, just right click the icon in your startup menu at the bottom right, and choose the option to temporarily disable the anti-virus software to read your mail inside the course. 

Calendar

How do I add my own private entries to the calendar?

Click on the date for which you would like to make an entry. Then select New Entry. Whatever you type in the Summary box is what will appear on the calendar. Type more details in the Details area if you like. Make sure to set the Access Level to "private" by selecting the appropriate radio button near the bottom of the page. When you are finished, click Add. When you go back to the calendar, you will see your entry in Italics, indicating that this is a private entry and is not visible to anyone else.

How do I make an entry on the calendar for the whole class to see?

This can only be done if the instructor has set up the calendar so that students may make public entries. If this is the case, public entries can be made in the same way as private ones, but be sure to select the "public" radio button in the Access Level area.

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How do I compile the calendar entries so that I can see them all on one page and print them out?

While viewing the calendar select the "Compile entries" button.  Then select the dates you wish to compile and select the "Public Entries" option. Then click "Compile" to view the compiled listing.  This compilation can be printed for future reference.  To best print the page, select the text by highlighting it, right click in the highlighted area and select Print.  When the print box opens, make sure to choose "Selection" from your Page Options.

When I go to the course contents, I only see a few topics but I know there are more. Where are they?

On the Course Contents page (or any other path page) there will be a list of links. Some of them may represent categories. A right-facing arrow indicates that a category is collapsed - you can only see the top-level content page. If you click on the right-facing arrow, the arrow will become a down-facing arrow  and a list of subcategories will appear below the main category. Clicking on the down-facing arrow will once again collapse the category so that only the category heading is visible.

The other possibility is that your instructor may not have made available all of the topics yet. You may see more topics added to the course as the semester progresses--check with your instructor if you are unsure.

I see more than one set of navigation buttons (back, forward, etc.). Which ones do I use?

You should use the navigation buttons within CE6. Your browser window will also contain back and forward buttons, but the difference is that using the Pg back button in CE6 will show you the previous page on the Course Content Path, not necessarily the previous page that you visited. The back button on the browser will take you to the previous page you visited, not necessarily the previous page on the Course Content Path. In other words, CE6's navigation buttons will take you in a linear fashion through the course content, whereas your browser navigation buttons will retrace whichever pages you have visited, whether part of WebCT or not.

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Grades

I handed in an assignment or test a while ago, but I don't see my grade listed. Why not?

Either the instructor has not finished marking the assignments, or he or she has chosen not to release the grades to the students. Check with your instructor if you are unsure.

Will other students be able to see my grades?

No. Only you will be able to view your own grades. However, if someone else knows your login ID and your password, or if you forget to logout from your online account after you're finished using CE6 on a shared computer, they would be able to log in as you and view your grades. Therefore, it is a good idea to keep your password secure and remember to log off every time you finish using CE6.

Chat

Why are some of the rooms recorded?

Chat rooms 1 through 4 can be logged so that instructors can hold online tutorial sessions or gauge participation in assigned discussion topics - while capturing a transcript of the conversation to review later, or for students unable to attend live.

Can I send a private message?

Yes. To send a private message, first open a chat room by clicking on your selection. To send a private message to someone that is logged in, click on their name in the user list section on the right, highlighting it. Messages that are sent to you privately will say "Private Message" in front of the message text.

Whiteboard

Why can't I use the Whiteboard on the Macintosh?

The Whiteboard does not work on Macintosh running Netscape 4 or higher. This is due to the Java Virtual Machine that is shipped with Netscape for Macintosh. Use Internet Explorer if your class requires use of the Whiteboard.

Assignments and Assignment Drop Box

How do I turn in an assignment using the Assignment Dropbox?

The Assignments tool in CE6 provides a method for students to submit documents to their instructor for homework, projects, etc. Your instructor will create an Assignment Drop Box icon and provide a list of assignments. You will click on an assignment and copy your document to CE6. Depending on your instructor, the assignment may be graded and marked with comments then returned to you via the Assignments tool. Check with your instructor to verify how the assignment will be graded and returned to you.

Locate Assignment

  1. To upload (copy) an assignment to your CE6 course, start by clicking the Assignments icon on the homepage. If the Assignments icon does not appear on the homepage, ask your instructor for its location.
  2. Click the hyperlinked name of the assignment to be submitted on the Assignments screen. The subsequent screen will display information about the assignment such as due date, document format, and instructions, as shown below.

Assignment Dropbox Screen Shot - Assignment Detail Screen

Upload File

  1. Click Upload file then click Browse, locate the file that you want to upload.
  2. Once the appropriate file has been located, click Open then click Upload.
  3. The Student Files for Assignment screen will appear (see figure below). The selected file is now listed in the Student Files list. Selecting the check box next to a student file and clicking Remove files will remove it.

 Assignment Dropbox Screen Shot - Upload/Submit

Note: Your instructor may provide additional information such as the format (e.g. Microsoft Word) in which to save your assignment files. For example, the assignment above specified a Word document (.doc); however, the student file is an HTML document and does not match the specified format.

Submit File

  1. To finish the submission process, click the Submit assignment button.
  2. Click OK when the Confirm Assignment dialog box appears.
  3. WebCT will confirm the successful submission.

Assignment Dropbox Screen Shot - Successful Submission of File

Other

Why am I having problems using AOL's browser?

AOL users should use Internet Explorer or Netscape as their browser instead of the AOL browser. To use another browser while in AOL:

  1. Start AOL
  2. Minimize AOL and launch Internet Explorer or Netscape.
  3. Check out the options possible if using AOL 7.0 in the  WebCT Browser Settings                                       

    It is important to keep in mind that you need to have something running on AOL (a private chat will work) so you won't be timed out and kicked out of AOL, one of the key reasons to use another ISP if possible.

 

 



Shasta College Online Administration
For problems or questions regarding this web contact online@shastacollege.edu   
Last updated: June 09, 2008